Seminars 4

Writing, Designing and Editing Newsletters (NL)
Featuring James Bannister or Hywel Lloyd
How to create newsletters that people will actually read.
Includes material on creating e-newsletters and blogs.

Powerful Presentation Skills Workshop (TT)
Featuring James Bannister
A 2- or 3-day (depending on number of delegates) hands-on workshop. Delegates will develop and deliver their own presentations, which will be videotaped and critiqued by James Bannister and their peers; delegates take away their videos to check progress.

• TT and Techniques of Win-Win Negotiation (NT) can be combined for a 2- or 3-day workshop for those whose living depends on
powerful negotiation skills.

The Telephone Power Seminar (TC)
Featuring James Bannister

Choose either or both of: AM session: for all who use the telephone in business; deals with telephone manners, developing a good telephone voice personality, and listening skills; PM session: for sales/customer service staff; main topics from Telemarketing: Phone Power for Sales (TE)

C.A.R.E.: Customers Are Really Everyting (CS)
Featuring James Bannister or Hywel Lloyd
How to understand, serve...and keep...customers; for front-line staff
• Can be done as a 2-day workshop, including role-playing
• CS be combined with ST/TS/SM/TE in a variety of 2- or 3-day programs

Leading for Customer Service Excellence (LS)
Featuring Hywel Lloyd and/or James Bannister
For those who must manage and motivate front-line customer service staff

• LS & CS can be combined for a great two-day program to benefit all managers and front-line staff.